I was debited illegally and SportyBet has refused to reply or investigate despite my messages on Twi - Consumer Complaint for SportyBet Nigeria
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SportyBet NigeriaI was debited illegally and SportyBet has refused to reply or investigate despite my messages on Twi
I received three debit alerts on my phone on the 3rd of October 2020 at around 10pm and the debit alert shows that the money was debited by SportyBet. I laid a complaint to my bank and interswitchLAN and also SportyBet via Twitter. interswitchLAN told me the money was traced to a Stanbic IBTC bank and I should contact my bank immediately which I did afterwards my account, ATM, online mobile banking was frozen even till now. Only for me to get a message from my bank telling me that SportyBet said the transaction was successful whereby I never authorized any transactions of such. The amount debited illegally is 22 thousand naira. I'm an orphan and God knows if I take this drastic step it won't be good for anyone of you. Please investigate and refund my money back.
Reply by Emmanuel olatunji oladiran on 11 November, 2020
This is Emmanuel olatunji oladiran one of your customer I deposit into my sportybet account yesterday night but this morning my bank account was debt from sportybet agent...please how can will take this when your customer account don't safe under your company.
Reply by Emmanuel olatunji oladiran on 11 November, 2020
Comment Why this be happened in your company so anybody bank account don't safe with you peoples again I have account with sportybet and I try to transfer money in to my account online with my ATM card I transfer#2000 into my sportybet account around 10:16pm I just saw second debit alert again around 10:24pm and the transaction come from the same bet company.. This is the first transaction details..Acct:219**671
DT:10/11/2020:10:16:38PM
MC Loc Web Prch-031521332981--Sport
DR Amt:2,000.00
Bal:2,066.04
REF:1187276213
Get Our Mobile App. Click bit.ly/myzapp.and this is the second that I don't approved..Acct:219**671
DT:10/11/2020:10:23:59PM
MC Loc Web Prch-031521007351--Sport
DR Amt:2,000.00
Bal:66.04
REF:1187290288
Get Our Mobile App. Click bit.ly/myzapp.please I have a good evidence about this just help me to return my morning back that is it since yesterday I wish to change my sportybet account password the account was block since yesterday and my money is inside the account why you peoples do this to us it not good ooo and I don't what any problems for any person just open my account and returned my money.
DT:10/11/2020:10:16:38PM
MC Loc Web Prch-031521332981--Sport
DR Amt:2,000.00
Bal:2,066.04
REF:1187276213
Get Our Mobile App. Click bit.ly/myzapp.and this is the second that I don't approved..Acct:219**671
DT:10/11/2020:10:23:59PM
MC Loc Web Prch-031521007351--Sport
DR Amt:2,000.00
Bal:66.04
REF:1187290288
Get Our Mobile App. Click bit.ly/myzapp.please I have a good evidence about this just help me to return my morning back that is it since yesterday I wish to change my sportybet account password the account was block since yesterday and my money is inside the account why you peoples do this to us it not good ooo and I don't what any problems for any person just open my account and returned my money.
COMPLAINT #8410 - Refund / Exchange Issues