Unprofessional and lack of customer service cate - Consumer Complaint for Flow Jamaica

I live in the U.K. and my parents live in Jamaica. My father used his mobile to call me to say the fixed line is not working so I called Flow on 11 September to report it. An engineer arrived two days later to say the problem was the telephone line outside the property was broken and Flow must send someone to fix it. He left without providing any additional support to my elderly parents. Shameful. It is now 20th November and despite numerous calls and messages to Flow the service is still down. Never in my professional working life have I encountered such abysmal level of customer service. I have the email address of your MD and I will contact him directly because it is apparent that your company is failing it’s customers