Poor customer service - Consumer Complaint for CHICKEN LICKEN

I went to the Chicken Licken at Pan to buy hot wings deluxe...i had R50,00 cash and I used it to pay...then i realized that the meal doesn't come out with the sauces,..i asked the Florence if i can swipe for those sauces since I didn't have cash, she advised that they can swipe for R20,00 upwards...then i asked Ivy whom I was advised that she is the manager to at least give me just one sauce or reverse the whole transaction so that I can swipe for my meal with the sauces and she advised that they don't reverse the transactions ..i mean really..what harm would JUST ONE SOURCE MAKE? Fine if they can't give me the cause why can't they reverse the whole transaction so that i can swipe with my card....now i have to eat the wings without the source,...this is really so disappointing!