I purchased a laptop from Incredible Connection online in October 2020. The laptop stopped functioning in May 2021 so I let head office know in an email. I was told to hand it in to my nearest branch, which is Richards Bay and which is almost 50km from us. My daughter handed it in on 11 May. Today is 1 June and no matter how I ask for updates, none are forthcoming. I also could not locate the emailed invoice but found the email for another part of the original order. I had queried this lone invoiced and asked for the main one to be sent but no response. Eventually my son found he had a copy so I emailed a photo of it to Richards Bay branch. I had previously furnished them with the copy of the partial invoice as well as the email details of the person who had originally dealt with the online sale. Mr Ndumisa Ngubo of Richards Bay branch has refused to assist with obtaining a system copy. He even told me they are unable to print my photographed copy from their email and informed me to download a pdf scanning app for my cellphone. I was disgusted by this and refused to download anything upon demand. I have my own business and receive photographed copies of identities, payslips, court documents, etc. all the time and have zero problem printing them out.
The repair request receipt is made out to Ms bosky b azalikor, a person neither I nor my daughter have hear of, yet mr Ngubo has failed to correct this huge error too.
I have threatened to bring head office in if I did not receive a definitive answer as to when I can get my laptop back as I am losing business, but all requests to ignored.
Please help!
Kim Hill
082 322 3852
Mtubatuba, KZN