Poor service from two managers in the store nd the stuff - Consumer Complaint for CHICKEN LICKEN

Am a regular customer of the chicken licken in Pretoria cbd prinsloo str opposite reserve bank... I walked to the store on the 11th of November 2019 nd I asked for the toilet as I was pressed,nd the two managers where standing next to the till, names are Bella & Philani, as I asked for the toilet key philani answered me - u need to buy something den I can give u the key to the toilet, the response came by surprise to me cause the whole stuff knows me I get to buy the chicken 4 to 5 in a week den u was diprived to use the toilet, that was redilous, I was decided to go else immediately to go hell myself den came back to the store to get the food, nd as i was waiting for my order, I asked one of the stuff members as for where I can raise my complaint, nd the lady ddnt know also where I could send my complaint to, her name is Beuty... I had to find out myself how to raise this complaint, I really feel that this was worst poor service I've ever had my whole intire life... Nd this was not the only matter, the other one happened nd I dicided to try correct it the manager only, Wich is Bella again, this was because the chicken was not well cooked.. But the same Bella reacted wierd wen I asked for the toilet nd the stuff as well... Am so so disappointed on the service I got...