Very poor service on scheduling of item collection and refund - Consumer Complaint for PAN EMIRATES FURNITURE

I have purchased items online (ref. UE155270) from PAN Emirates since April 15, 2021. Then they scheduled the pick-up of the items in their branch in the wrong timing that's why I was not able to collect it as they told me to collect at 4pm when the collection timing is up to 2pm only. I also asked them to transfer it to other branch that have schedule in the evening for the collection. After a week I called to check if my order was already transferred to other branch and they said it was not processed. So I decided to just cancel the order because of this kind of service they are giving to customers. Same day they said that they have placed the cancellation and needs to wait for 10 days to receive my money back. But after almost 4 times of calling every week the order cancellation is not processed. They just keep on saying that they will place the cancellation everytime I call. And until now I didn't get my money back nor getting any update what is the real status why this refund request has not been processed. I'm so tired of calling the call center to check on this one because they just always say the same thing that they will call me after 2 days. 2 working days which means forever. I'm even asking if I can just come to the branch to get this done, but they said this must be processed only online. Very poor service at all.