Rude and unprofessional staffmember - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE



SENDER
Linda Brink
Were standing at the till to pay for goods at Incredible Connection, Weskus Mall, Vredenburg on Friday 5th of February 2021. The friendly and helpful staffmember who helped us asked Taneca (I assume she's higher in management as he) for the code of a product not on the system. She came back with the wrong item and showed it to him. He, and we, told her it's not the same but she shoved it towards him and with an arrogant attitude and higher tone of voice told him it IS the right product code. I then asked her politely to calm down and that it's not the right product. She gave me a very submissive stare and just continued to humiliate the co-worker. I told her that I don't appreciate it that she talks to co-workers in that tone of voice and thát in front of customers! I kindly told her that if that's her attitude, she can cancel my sale and that I would take my money elsewhere. When I turned around to walk out, I only heard a fáint sorry. To me, not even to her co-worker. Later on I went back and asked her her name, took a photo of her and the co-worker and left. I will NOT be shopping there anymore. Strongs to the co-worker, Cameron. I hope you don't loose your job one day over her. She's not worth it. Wish there were more people like you.
I wrote a review on headoffice's website (for what it matters) and hope that they do something about Taneca's unprofessional attitude. Will stay in touch with them over this - I'm not done yet.
Customer Service Issues Photo

Comment
COMPLAINT #12042 - Customer Service Issues
Required to inform you about complaint approval (or reject).
We will not publish your email.