To whom it may concerns
On Black Friday last year me and my wife bought our children gifts from the above mentioned store a Sansui cellphone and a Huawei Tab lid and where offered to purchase insurance on the products,which we did.
On the 5th of October 2020 we went back to the store for repair on the broken screen's of bought products and where told by the Technician that it will take 3 weeks. We went back after the 3 weeks and where told about a technician that gave minute notice and that the one phone is gone and they where still waiting on outstanding papers of the other phone and blame also the courier company for not collecting the products. We ask to speak to the manager and he told us he will investigate and will phone us back the next day,he never did.We went back on 11 December 2020 and did not get get ant fruitful information back from the manager.
We are totally disappointed in your companies service and will take this to our lawyer for further assistance.