Complaint #9000187074
As per my conversation with Fezile at Incredible Connections Customer Care :
A Ryzen 7 ( see attached) was bought on mybehalf ( I paid for it, the transaction was process by Cameron and InCredible Connection Consultant) online at the Canal Walk branch, when I tried to purchase this item online, on my own Incredible Connection profile the previous evening, a message appear on the online site stating that Incredible Connection does not deliver in my area, which is Milnerton Cape Town, all though it states on the online site that they deliver anywhere in SA, hence why I went to the store, I was assisted by Cameron the Sales consultant and the Manager on duty Amien, they did the online purchase on my behalf and I paid for the computer with my credit card ( see slip in trailing mail), the computer was delivered at my work address on the 12th of May, I was advised by Hein the IT Technician at Incredible Connection Canal Walk to bring the computer to the Canal Walk branch when I receive it for a firware update, the cost will be R400.00, which I then did and paid, at home when setting up the computer the following was noted:
The computer that I received looked nothing like to one advertised on the Incredible Connections online site, when I questioned this I was told by Amien that the Marketing department said they do this to market the product, so false advertising is acceptable, and they actually admit to it, so a customer gets lured into buying a product with an expectation and then must be satisfied with something that looks nothing like it? This is fraud!!!
The actual casing/box is totally different, the casing on the website is a E501L ATX the one I received is a E501L,
the graphics card is a different one too, the advertised one is an MSI and the one I received is an ASUS, I also enquired before I bought this computer if it will be able to have two screens connected to it, I was informed once again by the Canal Walk branch that this can be done seeing that the computer is an 8Core, well this is not so, I even phoned Hein, the IT Technician at Canal Walk, again the day I received it and asked again about this and I was told to plug the HDMI cable into the two slots where the graphics card is, the one slot is correct the second one it definitely not for an HDMI cable, so I was misled again with the incorrect details.
I downloaded one game and the computer is lagging, this should not be the case either.
Windows 10 according to the advert online is already included, please see attached the message that popped up regarding the Windows version....... and please keep in mind this computer was taken to the Canal Walk branch for a firmware update before I even took it home....this seems like a knockoff or cracked version of Windows that is on this computer.
I have attached two pictures, the colorful one is the one online the other picture is what I actually received, as you can see it is not the same computer.
I received a telephone call from the Canal Walk Manager, Amien today, the feedback that I received from in is that the Marketing department says that the pictures on the website are for marketing purposes only and that there is no guarantee that the customer will receive those same goods; this is false advertising. How many people get taken for a ride like this, their hard-earned money is taken and that is that? As previously stated in this mail, this is false advertising and fraud.
I was also told by Amien that I can return the computer and I will receive a refund, this is not the solution to this clearly ongoing problem, I insist that something is done immediately regarding the false advertising, and also the inconvenience of the customer, and absolute waste of time and money, I am the one driving up and down with this dud computer that I was sold, I am the one losing income due to not have the correct equipment for my business, I am the one spending hours on the phone and typing emails trying to get to the bottom of this.
Please inform me how is false advertising acceptable and taking someone's money and not delivering the correct goods, legal?
How is it acceptable that you have employees in the IT industry that free give advice and we trust them just to be misled?
I demand an explanation and the correct product with the specs as per the advertised item at the same price to be issued to me. I refund is just putting a plaster over a festering sore.
I bought goods bases on what was stated on the website (specs and pictures) and received an inferior-looking and operating computer.
Show quoted text
Please see attached photos, let me know if a correct Windows 10 version will be installed and a graphics card 8 core that can actually take two screens and per the specs on your online advert.
Regards