I am writing to let you know all of my inconveniences with Security bank. First, security bank app freezes, most of the times instapay is not available.. no option to transfer the funds.. always on a maintenance. Second, I went to withdraw in Clark, Pampanga (J. Abad Santos ave) and I successfully wthdrewn money. Then, the next time I withdraw, error message said: Please call bank and it captured my card.
After getting it replaced, after a week it said my pin is incorrect, why in the hell my pin would not work? and error message is : pin is incorrect.
And then when I called customer service , they say I will have to pay for reset pin for 100 pesos. What? For real? Obviously the technicalities of the ATM, of the machine is defective!
Third, given that the system says pin is incorrect. I went ahead and adjusted to the situation.
I did nt want to use my card anymore to withdraw.
I used egivecash, cardless transaction.. So money was transferred to egivecash. And there it goes another error: information is incorrect.. for real?
And then I had to wait 3-5business days because of that. Security banks' error and faulty technicalities and then we suffer. We had to wait because that is bank's policy.. And that we can't do anything but to wait. How unfortunate Us, right?
I wanted to complain for all your technical difficulties of Security bank. It has given me so much frustration and time wasted on the line calling over and over.. Waited 2days now and the egive cash transaction is not creditted back on my aaccount!
Incompetent service!! cant even have a budget upgrading all your technical stuff like Security bankapp and ATM?