Poor service - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE

Hi I brought my laptop at Incredible Connection Pavilion on the 04.05.2021 they never gave me a feed back I had to call to get a follow up on the 21.05.2001, they’ve been sending me from pillar to post they are not giving me proper feedback. All I need is my laptop in a working condition, it has been a whole month and your technician by the name of Antinie Cusack always lying that he will call me but he does not.I am tied of calling the store to get insufficient feedback.