KING PRICE- PATHETIC SERVICE - Consumer Complaint for HELLOPETER.COM

Policy number: KP2271690 Claim number CKP2271690/2
Date of accident 12 July 2019 (Early morning of 13 July 2019)

I have been insured with King Price for more than a year now with only one windscreen claim, and I have all my three (03) vehicles insured with them. When I bought my dream car this year in June I was very happy and I made sure that it is covered four (04) days before collection. On the 12th July 2019 or early hours of 13th July 2019 I was involved in a horrific accident where I almost lost my life colliding with truck that never stopped at a traffic light just few kilometers before I reached my place of residence as I coming from Chiawelo (Soweto) where there was night vigil for my friend's late mother.
The police (SAPS) attended the scene, my vehicle was taken in for storage by a tow truck as I was taken to hospital for treatment. I registered a claim with King Price on Monday, 15 July 2019 and a person by the name of John was appointed as my assessor. John came to my house for an interview regarding the incident and I also had to take to the scene of the accident. A month passed by without any update from John until when I phoned him on the 12th August 2019 to request a feedback on my claim and check whether if there is anything I can assist him with to expedite the finalization of the said claim. He (John) promised me that within fourteen (14) days he will finalize the claim. On 14 August 2019 I received a text message informing that a new assessor has been roped in to deal with my claim. An appointment was scheduled for the 27th August 2019 to come and see me regarding the incident that occurred on the 12 July 2019. On the said scheduled date the new assessor came to my house with two other assessors leaving four (04) people assigned to deal with my claim. The whole process of interview was started from scratch. After the interview I had to take them to all the places that I went on the day of the accident.

It is now two (02) weeks to date since the assessors came to my house and my claim has still not been finalized. The lame excuse I received was that they are still awaiting the blood results/medical records from the hospital. I have already paid two (02) monthly installments to King Price and this coming Thursday, 12 September 2019 will be two months without a proper feedback decision being taken on my claim.

Is this how KING PRICE fair treatment of its clients?

I have allowed them to do their work without any undue pressure even if they did not contact me for a whole month and I feel that I am being taken for granted. Maybe that I am African client is the reason why no one from KING PRICE sees that I deserve far more better treatment than this.

I strongly feel that my rights are being trampled on

I thought being in an accident was more traumatizing and stressful enough but the treatment I am receiving from KING PRICE INSURANCE is the worst service I have ever got from an insurance company.

What more does KING PRICE want to put this matter to rest. My life has been put on hold, and I cant move on.

I need closure on this matter and would appreciate if KING PRICE INSURANCE can take me out of this bondage and finalize my claim within the next 24 hours so that I can go on with my life as the stress of not knowing whether I am coming or going is KILLING ME.

regards