Promotion on 32 Inc TV with Note 20 Ultra plus - Consumer Complaint for SAMSUNG ELECTRONICS (PTY) LTD - HEAD OFFICE

I had a upgrade with Vodafone in December we upgraded on the 5th December 2020. All documentation was sent on the 7th and then again on the 8th as there was a problem with samsung members. I called back to confirm if the documents have been received and they had confirmed all docs received and I was given a reference no. They advised that it will take 6 to 8 weeks. I followed up again after this to advise that I did not get any confirmation that my TV will be dispatched no one could help me in the call center all they said is they will get the department to contact me back. I called and spoke to about 10 different consultants in January and sent several email. Just to be told that I need to resend the docs. No one got back to me even after sending the docs. To date I have spoke to 20 different people. Dimakatso Goomba. And her manager Tazlyn and Sinwo, Salman, Promise, Setanta this is just a few names. Vodacom is also not able to assist me. This is extremely frustrating. We are paying for the TV which is part of the vodacom contract. Shirley said that she will get back to me tomorrow so will wait and see what lies or excuses they come up with next. Samsung service sucks