mismanagement f patient - Consumer Complaint for Siloam Hospital

A patient was supposed to went to the clinic yesterday friday her appointment fr hypertension but she didn't go because of the rain but when she go to rumani clinic they send her back telling her they can't help her because she don't have a file,but every month she collect her treatment there t rumani clinic nw the patient went home without her hypertension treatment,where s phato pele principle?