My phone being used - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE

I have pawn my phone at Incredible money Protea Glen Mall last year, due to the fact that i couldn't pay the loan back till i had to buy back my phone that i manage to pay in lay bye i just recently took the phone out on 13 May 2021, to my surprise when i check the phone i could tell that the phone someone was using my phone they denied the allegations and said that they were checking out the phone, to my understanding they can only check it once not everyday, it has pictures that was taken on different dates, call that has been received on different dates, messages that has been received on different dates, on top of that they sold my original charger that they never mentioned anything that i have to buy it back as well, i need this matter to be taken into consideration on who used my phone as i believe the phone belongs to me as i was in a process of buying back my phone is not just any phone an iPhone 7, if ever there is something wrong i need to fix it and it was still brand new when i took it there but now is no longer new. This simple means that they are used to what they doing