New sofa delivered dirty and broken - Consumer Complaint for PAN EMIRATES FURNITURE

Bought a brand new sofa bed, it was delivered today very dirty. shown in photo, most especially the roll up bed it was very dirty in the front lots of black dirt. As per delivery guys it was due to packaging handling. I asked them to take it away and exchange for new one. Unacceptable because we bought a brand new sofa not a used one, we expect to receive it clean and new.