Good day,
I'm not sure me reaching out this way will make a difference but nevertheless I will try and hope for better service next time.
I understand that changes are needed in order to ensure the health and safety of everyone but this does not mean Flow customer service should get any worst. Why should anyone wait 6 hours to get service at any 1 business place. I got to the location to apply for new service exactly 9:11am this morning (October 14, 2020) and got number 14. I am still waiting to speak to someone and I don't even know if I am going to get the service because no one checked with me in the meantime to make sure I have all the requirements. It is now 2:38pm and still no progress. This is ridiculous. I wasted an entire day from work and no one seem to care.
This location need be access because this problem exist long before Covid-19. I can't even say the pandemic contributed to this long wait time because it was always this way, the only difference now is that, we all have to stand outside in the sun.
Regards,
Neisa Davidson