No receipt and overcharged - Consumer Complaint for Al Madina Supermarket (Dubai)



SENDER
Jaralaine
Today I went to one of your branch in al riqqa to buy a fresh eggplant. I had no doubts about buying in your supermarket as im secured that all the vegetables are fresh.I always go at your supermarket because it's more convenient and accessible to my location. What concerned me is the cashier who didn’t issue me a receipt. I was asked to pay 6Aed for the eggplant I bought. I didn’t hesitate to pay the bill but to my surprise upon checking the price of the item its only 5.60Aed inclusive of the 5%VAT. So, I'm confused because it contradicts the price that was placed on the item. Plus, there was no receipt given to me. All I know is that the cashier placed the receipt on the plastic but when I checked it's of nowhere to find. I just want to clarify if the vat is already inclusive of the price and isn’t it the SOP for every cashier to hand over the receipt? I have attached a copy of the item with the price. Thank you.
Comment
COMPLAINT #419 - Billing or Collection Issues
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