New frozen laptop - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE

I bought a Dell Inspiron laptop on the 13th March 2020. Approximately 6 days later I went back to the store as the laptop kept on freezing. The laptop waa booked in and checked by the instore technician. It was than returned to me 2 days later saying the laptop is good and in perfect working condition. Since than the laptops have been freezing constantly. I took it back to the store recently and the technician looked at it, pressed a few buttons and told me the laptop is good. I came home, switched the laptop on and the screen froze after I enter the password. My laptop is now booked in again. I don't understand how a supposedly new laptop keeps giving me so much problems.