Yesterday I bought a laptop at Nicolway with Microsoft 365 which your technician installed on my computer. I realized that the activation card indicated I used a gift card. I paid for everything with a credit card. I called the manager and she said the gift card number was the same number below the black bar on the Microsoft 365 card. I told her that was not the case. She then said I must have forgotten my password and Microsoft issued a new number to identify my ms 365. I told her that this was a new computer with a new ms 365 installation and that the technician installed it without requesting any password or any input from me except to ask for my name and cell number. I have several emails between myself and the manager where she contradicts herself several times. She ultimately said the gift card is actually the ms 365 activated card.
I believe something is not right and that software has been installed that someone else might have access to
I did call two other branches and spoke to the manager and technician of those branches and they confirmed they did not know what the gift card was as I had not used a gift card. They said it was not standard
Please assist in investigating this matter
I would like to return the items and receive a refund
Thanking you
Kind regards Odete Holl
