Poor customer service and long waiting time - Consumer Complaint for Mercury Drug - HEAD OFFICE

I went to Mercury Drug Santolan Branch in San Juan City. It took me more than one hour just to be assisted in senior/ Pwd lane. Hindi mo NAMAN masasabing long queue kc i was 4th in line sa senior lane. Habang sa regular lane siguro nasa more than 30 na ang na assist Nila in an hour. And nakikita NAMAN Nila na sobrang bagal sa senior lane to think na tinawag pa nilang senior/ Pwd lane yun eh mas matagal pala mag aantay. Sana nag assist na Yung ibang counter sa senior lane. Walang strategy n nakikita din NAMAN ng staff ang manager Nila ang tagal na ng pinila dun. And don't tell me that dun lng sa counter na yun pwede magtransact ang senior coz I've been to other mercury branches like mercury broadway and Gilmore and nagtatawag Yung ibang counter sa senior lane if nakita nilang mahaba na Yung waiting time dun. I don't have a photo to prove my complaint but you can verify it to them how they handle the senior lanes. Very disappointed and dissatisfied with the service.