good morning. i want to lay a complaint at Reneilwe Moagi at your kolonade store. was there last week monday 14 des to fill in a credit form for a notebook. every day there was a story why it did not go through. 1st they needed my wives id book. i send it to them monday at 12h00 with 2 additional payslips of mine. went to the store on thuesday. he told me he did not get the id book copy. we scan it again.phoned on wednesday. he was off and they told me the form was not mailed yet.
thursday went to store again. he had to type to head office that my wive did not get a income because she is not working. went to store again on friday. everything still pending. while he is not phoning me with feedback. saturday afternoon he told me i must redo the form because he typed in that my wife is getting a pay. after i told him that she is not. i went to the store to get my bankstatements of 3 months to go somewhere else because i need a notebook for krismis for my child and cant go on like this. after a WEEK he told me the form is filled in wrong. serious. !!!
and he lost my bankstatements witch is confidential!!!!!
he told me monday that he will put it the statements on a file. now it is just GONE!!!
seriously
there is no service.
in a week i had to drive up and down. still no notebook. and no bankstatements.
they dont care about my privacy. on the bankstatements is my id number and everything!!!
we love incredible connection. but have to buy somewhere else now.
very disappointed and unhappy about service.
regards
pieter swartz