Unhygienic Issues from Service People - Consumer Complaint for PAN EMIRATES FURNITURE



SENDER
Rohit Mishra
Earlier today, between 7-8pm, some delivery guys came to deliver my new bed. It is November 8th, 2020. The bed was being set up in a room upstairs, so we were not continuously monitoring them as there wasn't much space to walk around so we were just downstairs. Before they came into the house, I had gone into my bathroom to use the toilet (bed was being set up in my bedroom) and it was perfectly clean with no stains on the toilet seat or on the floor. About an hour after they left, I went into my bathroom and the toilet had yellow pee stains everywhere. The water inside of the toilet was extremely yellow too, leading me to believe that they all used my toilet (in an obviously very unclean way) and didn't flush as I would've heard that from downstairs. Forget about the fact that they left it so unclean, but they didn't even ask to use it. And on top of that, leaving the floor dirty, leaving their pee stains on the toilet seat, on the back, everywhere. It was horrendous and I was completely shocked with such bad quality of customer service. I am now skeptical of the possibility that they might not have even washed their hands after using the toilet, and would've used those same hands to set up the bed that I am sleeping on tonight and every night after that for a very long time. It was horrifying and I have never had such a bad experience with customer service with furniture ANYWHERE. It has never happened to me that people coming to set up furniture in my home or anything else are this disrespectful and are using my utilities without even asking and on top of that making a large disgusting mess of it. Such a terrible and gross experience has never happened for me in any place in the world till now. This was also my very 1st time ordering something from Pan Emirates. I am disgusted and completely unhappy with the customer service that the delivery guys provided today. Next time I order furniture from the UAE, I will happily go to Home Centre. Thank you for your time.
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COMPLAINT #8345 - Delivery Issues
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