Goods delivered despite IC being informed that the transaction was fraudulent - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE

On 7th November I filed an online complaint about a fraudulent transaction for R 9999 on my credit card.On 8th November I called the complaints line about this issue and asked that delivery be halted.I was given the case number 9000147926. On 9th November, I received an email from Tshepo asking for card details as the transactions did not reflect. Despite my having informed the company on the 8th, the goods which had been acquired fraudulently were still delivered on the 9th. I am extremely disappointed that the delivery was processed despite me having informed IC of the details in advance. I have now lost R 9999 because of the slow response from IC.