bad customer service - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE

I purchased a JBL bluetooth speaker 4 months ago on laybye which i paid R999, R1000, R1500 and R1500 respectively each month @ the Mthatha BT Ngebs incredible connection.When it came to collecting the Speaker i was told theres no stock and they can only give me the one they have been playing in the store.This was unacceptable for me as i expect to get a JBL bluetooth speaker from a box as im fully aware of how a bluetooth speaker wears down over time from been used in the store and who knows whats missing and how it has been handled.I insisted they order me a new one in the box as it is unacceptable for them to offer me the one they have been playing in the shop.This experience alone proved the kind of customer service incredible connection has is unacceptable as i was buying this speaker for my son and i was planning to send it before the end of November 2020.As it stands i was told to wait for 5 days as they are ordering a new one and if i get back to the store and they still cant assist me im just going to request my money back and never step into that store again.Im a professional myself and i know my rights and this experience just proves how unprofessional incredible connection is.