Funds not reversed - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE

On Tuesday, 27 October I purchased Microsoft Office software from Incredible Connection Richards Bay. After first payment I was told the system rejected the particular product and that funds would be reversed. I particularly said I don't want problems about this but I was assured the first payment would be reversed. Today is Saturday, 31 October 2020. Funds have still not been reversed. I spoke to my bank, Standard Bank twice. They told me the Merchant must arrange for the reversal of funds. So far, the store has told me they find it difficult to successfully reverse the money. The amount under discussion is R2199, 00. I want my money. Following this email, I'll be lodging a complaint with the Retail Ombudsman. Farther, I will approach the Small Claims Court.