Nobody can give you proper feedback - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE

I applied for a laptop last week and I'm writing exams tomorrow I still don't have a laptop. Lindo at the glen branch Incredible Connection Store Manager could not assist in following up and says he is waiting for Head Office, called Head Office they don't speak to clients yet I wanted to lay a compliant. Never dealt with this level of unprofessionalism in my entire life. I will never do business or recommend incredible connection again.