I logged a call in October 2019, indicating that I wanted my insurance cancelled as I had gone with another supplier for insurance. The insurance amount was cancelled for one month in November and then re-instated again at a later stage. I did not take notice of this till around April 2020 and realized I was still paying device insurance with vodacom and my new supplier. I queried about the matter around June of this year and was assured the policy was cancelled. it still continued to go off. I then went to the Northgate branch where I was assisted by Lianne, she advised that insurance is dealt with by Finrite and contacted the agent there who was dealing with the matter: Leesum Phillips | Policy Agent
Finrite Administrators (Pty) Ltd
I received an email from Leesum assuring me the policy was now finally cancelled a year later and that I would receive a credit refund for the money that was taken. He could not advise on the amount but I should receive the refund at the end of Oct.
I communicated via email to him closer to the end of October and he then said that he was not sure when this pay would happe and then dissappeared from communication completely. I called the call center which as you know takes up to an hour to answer and I spoke to a teamleader who assured me he would call in the next day to give me progress but surprise surprise no call. These kind of follow ups and consistent chasing people takes time and energy.
I called through yesterday 25th November and an agent advised that no supervisors where available and that she would get someone to call me back. NO CALL!!
I am currently due for an upgrade and I have been with Vodacom for many years with pretty much the same disgusting service on most occasions if not at the branch then at the call center. The only reason I have stayed with Vodacom as a provider is owing to the inconvenience of changing suppliers but I am at that point now. Not that I believe it would mean anything to the large amount of profits already being made, I am just a drop in that ocean.
This is hard earned money that you have taken from me for months and I find it highly disgusting and unethical that there is no line of sight in paying me back what is due!!!