Ballito Branch Experience - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE

I purchased a laptop from Gateway mall in the 20/2/18. The right hinge and screen on the right became problematic end of Oct 2020. I did register for the online warranty. I took the unit into the Ballito Branch on the 2 nov. Upon entry we were greeted by Kubash having hearing our complaint immediately jumps to the conclusion and says YOU HAVE DROPPED IT. She also said they will take very long to repair it if we still want to go ahead to book it in. A week later I received a call from the tech Bernard saying it's lockdown etc and if we can wait so long as spares come from another country and they have to ship it out etc and long wait etc. My concern is the attitude from Kubash with accusations, secondly to ask if we still want to book it in. Then the tech and his call with still complaining it's going to take too long. I bought a unit from incredible connection south Africa. Consumer policy is 21 working days. I'm monitoring this. Called the branch to speak to manager Safia no response. This is terrible service and incompetent staff at its best