My contact person was Ms. Ratih Permata (Marketing Bandar Electronic TBK)
I ordered a printhead for 102,45 Euro and paid via Bank Transfer.
If they have received the payment, they told me that they have a minimum
order quantity of 5 units.
So I should buy 4 more units for 307,35 Euro.
I didn´t want that. That´s why I demanded my money back.
They told me they want to send my money back within 15 business days.
That was on March 08, 2019.
Now I´m still waiting for the money.
I tried to contact them several times by e-mail, but I didn´t get an answer.
Six weeks later I was contacted again. Ms.Ratih Permata told me, that they have sent now
the 5 units and the package is waiting in Amsterdam Airport Schiphol,Netherlands.
I only should transfer 307,35 Euro.
I think this company is fraudulent.
fraud - Consumer Complaint for BANDAR ELECTRONIC TBK
RECIPIENT
BANDAR ELECTRONIC TBKReply by Simon Cofoid on 22 May, 2020
Bandar Electronic TBK is a real company in Indonesia. Purchases at their company provide a 100% money back guarantee.
So don't make false information. If true, you make a purchase at an Bandar Electronic TBK company, please send proof of purchase, and proof of your payment to email info@bandar-electronic.com
They will follow up on your complaint.
Or you can also come to the address of an Indoelectronic company by showing accurate evidence,
so that the process of buying your goods can be handled immediately.
So don't make false information. If true, you make a purchase at an Bandar Electronic TBK company, please send proof of purchase, and proof of your payment to email info@bandar-electronic.com
They will follow up on your complaint.
Or you can also come to the address of an Indoelectronic company by showing accurate evidence,
so that the process of buying your goods can be handled immediately.
Reply by Jason on 23 November, 2020
TDLR: Avoid at all cost, do not waste your time and money. You have been warned!
Definitely a fraud now. May have been a genuine business previously but definitely a fraud now / gone out of business and contacts taken over by fraudsters. Contacted by Ratih Permata from Pt Banda Electronic Jalan Genteng Besar No 43. Proof of business record was given with person named Amallina from Jalan Kendangsari Block C-14. My company transfer USD 321 for two items worth USD 117 each and USD 87 for delivery. After payment via bank transfer was made, item was not delivered. When contacted, Ratih demanded tax payment which they said was not calculated previously. I told them that this 'tax' should have been included in original payment and demanded money back or delivery first. However, Ratih explained that both are not possible. Forced, I made the 'tax' payment of USD 58.5 to Deri Hermawan, Pedurenan, Bekasi via Western Union. This name should be real, given the recipient received money with his identity card. And after that, there were no more replies from texts, calls and emails. If you encounter any of these names, they are fraudsters.
Definitely a fraud now. May have been a genuine business previously but definitely a fraud now / gone out of business and contacts taken over by fraudsters. Contacted by Ratih Permata from Pt Banda Electronic Jalan Genteng Besar No 43. Proof of business record was given with person named Amallina from Jalan Kendangsari Block C-14. My company transfer USD 321 for two items worth USD 117 each and USD 87 for delivery. After payment via bank transfer was made, item was not delivered. When contacted, Ratih demanded tax payment which they said was not calculated previously. I told them that this 'tax' should have been included in original payment and demanded money back or delivery first. However, Ratih explained that both are not possible. Forced, I made the 'tax' payment of USD 58.5 to Deri Hermawan, Pedurenan, Bekasi via Western Union. This name should be real, given the recipient received money with his identity card. And after that, there were no more replies from texts, calls and emails. If you encounter any of these names, they are fraudsters.
Reply by Pablo Sebastian on 29 December, 2020
Bandar Electronic TBK is a real company in Indonesia. Purchases at their company provide a 100% money back guarantee.
So don't make false information. If true, you as Mr Jason make a purchase at an Bandar Electronic TBK company, please send proof of purchase, and proof of your payment to email info@bandar-electronic.com
They will follow up on your complaint.
Or you can also come to the address of an Bandar Electronic company by showing accurate evidence,
so that the process of buying your goods can be handled immediately.
So don't make false information. If true, you as Mr Jason make a purchase at an Bandar Electronic TBK company, please send proof of purchase, and proof of your payment to email info@bandar-electronic.com
They will follow up on your complaint.
Or you can also come to the address of an Bandar Electronic company by showing accurate evidence,
so that the process of buying your goods can be handled immediately.
Reply by Hugene Charvat on 23 March, 2021
I have also had a bad experience with Bandar Electronic and Ratih Permata, my belief is this company is nothing but a scam along with the so called freight company they claim to use in Herona-Express.
I purchased a Roland Versa Camm Digital Printer from them back in June of 2020. During the sale process got plenty of emails in regards to payment which happened to get held up by their bank, once payment went through I actually got a tracking number from Ratih for Herona-Express, then an email regarding import taxes and paying them so the processing can be taken care of quickly etc. I actually googled the idea and it all looked legit, at this stage I thought I had done my due diligence, I was very wrong!
I paid the tax costs as per email from Andi Prastiyo only to never here from either of them again!
I have repeatedly emailed both Ratih and Herona via emails I had received from them but no answer, I have tried the contact us function on both their websites and still no replies to date from either.
I have tried to call the numbers but no luck there either, as I am in Australia so not an easy task, still not sure if I have all the right digits for the call to work!
I HIGHLY recommend that NO-ONE EVER uses this company to purchase anything and will stand by this remark until my order has been delivered to my door as promised!
I have tried today to make contact and the website for Herona has been suspended...... they are scammers and you can make all the replies on here you like about supplying details via your email but it means nothing when I have been emailing that address for months with not a single response.
I purchased a Roland Versa Camm Digital Printer from them back in June of 2020. During the sale process got plenty of emails in regards to payment which happened to get held up by their bank, once payment went through I actually got a tracking number from Ratih for Herona-Express, then an email regarding import taxes and paying them so the processing can be taken care of quickly etc. I actually googled the idea and it all looked legit, at this stage I thought I had done my due diligence, I was very wrong!
I paid the tax costs as per email from Andi Prastiyo only to never here from either of them again!
I have repeatedly emailed both Ratih and Herona via emails I had received from them but no answer, I have tried the contact us function on both their websites and still no replies to date from either.
I have tried to call the numbers but no luck there either, as I am in Australia so not an easy task, still not sure if I have all the right digits for the call to work!
I HIGHLY recommend that NO-ONE EVER uses this company to purchase anything and will stand by this remark until my order has been delivered to my door as promised!
I have tried today to make contact and the website for Herona has been suspended...... they are scammers and you can make all the replies on here you like about supplying details via your email but it means nothing when I have been emailing that address for months with not a single response.
Reply by Jose Ramos Morales on 6 April, 2021
Bandar Electronic TBK is a real company in Indonesia. Purchases at their company provide a 100% money back guarantee.
So don't make false information. If true, you as Mr Hugene Charvat make a purchase at an Bandar Electronic TBK company, please send proof of purchase, and proof of your payment to email info@bandar-electronic.com
They will follow up on your complaint.
Or you can also come to the address of an Bandar Electronic company by showing accurate evidence,
so that the process of buying your goods can be handled immediately.
So don't make false information. If true, you as Mr Hugene Charvat make a purchase at an Bandar Electronic TBK company, please send proof of purchase, and proof of your payment to email info@bandar-electronic.com
They will follow up on your complaint.
Or you can also come to the address of an Bandar Electronic company by showing accurate evidence,
so that the process of buying your goods can be handled immediately.
Reply by Barbara Mandalika on 16 April, 2021
Comment I am Ms Barbara Mandalika from PT Bandar Electronic TBK would like to provide information that our company has never made transactions with Mr Wolfgang Weinig,Mr Jason and Mr Hugene Charvat.. And we want to provide information that the information from Mr Wolfgang Weinig,Mr Jason and Mr Hugene Charvat is irresponsible slander news with the aim that they want to drop our company name on our prospective customers who are interested in buying products from our company.. We feel the perpetrator is a person ordered from our competitor who sells the same product as our company..
COMPLAINT #1907 - Other Issues