Customer service regarding wrong order & how the staff conduct themselves in terms of communication. - Consumer Complaint for CHICKEN LICKEN

I am writing this mail to express how I feel about the treatment received from Chicken Licken The Bridge this morning at about 8:10. I don't know the name of the tall guy with a bold voice and the lady who was sanitizing at the entrance of the shop. they were not wearing the name tags. I went there with an aim to notify them of what happened on my order yesterday and the guy talked to me as if I am stupid and make me feel worthless. To cut the story short, my order was short of Chicken loafs x2 X2 (4), Sophia Mokoena only puts 4 pieces of chicken in my order. When I arrive at home at 21:00 that is when I realize that my order was short of Licken loafs. I did not know that I was supposed to make a phone call at that time of the night, when I went there with a slip and the the order itself in the morning because I always buy there on my way to work, that when the problem started.

When I was trying to explain the situation to him, the guy said to me "he did not received any phone call yesterday regarding the order, I was supposed to make a phone call (011 725 5437)". He gave me bad attitude with improper communication skills, I assume he is a manager judging from his expression and body language and the way he speaks" as well because the lady at the entrance called him regarding my query. I did not get a chance to even show him the order because of the way he was so unprofessional and make me a laughing stock to a lady and other colleagues in the shop. I do not know whether Chicken liken is teaching their staff to conduct themselves unprofessionally when talking to customers. I refuse to be bullied by words by your staff members, he conducted himself as a Bad Manager who used to talk to people at anyhow. How can he raise a question like " Do you expect me to believe you?" to a customer hence, the customer is not finish to explain the whole situation and given a chance to present the order. I told him that this is not a proper way to talk to me, I became so angry and I decided to leave the shop. I am professional, I work with the members of the public and I did not expect this treatment.

I would appreciate if the organization can teach their staff on how to deal with customers in a professional way and train them in term of communication because this not the first time.

Thank you