Barcelos Complaints

receipt no 3691, the chicken at mt edgecombe old mill convenience centre is always cold to the bone. this is so irritating and frustrating, especially when I have to wait 25mins for my order and get served with a meal straight from the fridge. i ask for my chicken to be made well done, but the chicken is white as a ghost. i asked for extra basting sauce, the chicken is dry as ever, the chicken advertised looks delicious, but thats not what we get. why is this always the case? we never get what we ask for? unhappy and disappointed

I regularly purchase Barcelos Chicken in Jean Avenue Centurion. On the 23rd of March I bought the whole chicken special with the coleslaw/rice/garlic loaf etc. ..let me tell you I was so dissapointed. I tried calling the store that night...no luck...the chicken that was supposed to be a full chicken was literally just bones..hardly no meat on it. Flame grilled, no. It was also pink inside. I then called the following morning to get told that the manager/owner is not in. His cell no was given but he did not call me back or answer my calls. I also left a message with the staff to ask manager to call me...nothing happened. Eventually, I called his cell no again and his wife answered. After explaiming to the owner what was wrong and that I demand him to replace the food purchased and that I will see him that next day. He simply told me that I could come and see him but I wouldn't be getting anything from him. He was rude and was not in the slightest way interested in sorting the issue out...very disgusted with his service etc. You may call me on 062 433 4882