Chandarana Supermarkets Ltd - Head Office Complaints

Dear Chandarana
I write to you disappointed that my enquiry and phone calls are not responded to or replied to.
I Called Christina, emailed her to no success on feedback on our account status.
I have been dealing with Apollo with zero issues, no delay whatsoever and now that he is not in the office, we have to struggle to get feedback.
I have no visibility on our account status because my emails and call are unanswered.

This is very wrong! we urgently need to shop but I have to know how much we have and if the payment we made has reflected and been updated into our account.

I already shared the proof of payment on email.

Hi

Myself Subrahmanya Bhat.
Sub; Refunding Money

I visited in chandrana two river mall on 28/10/2018 and my purchased billing time is 8.00 pm.
My total bill was 3684 Ksh. I paid thru my DTB Card and that amount has been deducted from my account at the same time I got an SMS . but the slip hasn’t come out form your ET machine. So they attended cashier GEOFFERY KUMENDA MOMANYI {store:012 } said you pay it by cash and when the amount we received in our account we revert back to. in your same account.

Now for this story is still going on how long I wait for my money. now am totally frustrated how am going to be assisted whom I will complaint about it. whenever I call them they were saying we are working on your Case need my money back.

Please Advise me.
Thanking you
Subrahmanya Bhat