D. T. Dobie & Co. (K) Ltd - Head Office Complaints

---------- Forwarded message ----------
From: Longino Mucheusi <much***@gmail.com>
Date: 13 July 2018 at 18:54
Subject: Re: KCN433H
To: Florence NDERI <fnd***@cfao.com>

Dear Florence,

We cannot be operating like this....through trial and error and you dump all the costs to me. DT Dobie you are supposed to be experts.

From day one I drove my self hoarse trying to explain what the problem/symptoms were......and I kept saying this thing is ON and OFF......... hoping you would pick a clue on which way to go. All this you ignored and came up with ridiculous diagnosis of Spark plug/Ignition coil.....and I said NO......can't be!

Yesterday I I came and we spoke.....despite my doubts you went ahead to convince me of the theory of spark plugs/Ignition coil.

Surely DT Dobie cannot be be doing guesswork ( through trial and error) to drain customers of their hard earned cash.

You should take responsibility and charge customers for only that that you've done to solve the problem that the car was brought in your workshop for.

Not meander around with things like mechanical check (checking wipers etc).......things that are completely unrelated to what the car is in the garage for.

Plse note that, if it were spark plugs/Ignition coil, I would NOT have been so dump to bring the car to DT Dobie.

Regards
Longino

on 12th march 2018 i ordered for the importation of piston rings and a cylinder head gasket through yourselves for my car chassis no. wdd2120472a434208. despite excellent service quality by the sales agent handling my order , it is now over one month and i am not getting any useful feedback as to why my spares have not been delivered.i was originally given a lead time of 14 working days.