DHL OFFICE- DHL Tracking, Express Complaints

Nigeria - 63 Adetokunbo Ademola Crescent, Wuse Zone 2

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Consumer Complaints ( 3 )

SENDER
Umeh Chinenye
I went there on 5th of November, 2020 to lodge in a parcel that I want it to be delivered to Lagos the next day being 6th of November. I joined the queue as they were about four people before me. The two front desk officers were busy attending to some other people that I came before probably cos they felt their parcel are more important and they felt its normal to do such in a failed system like Nigeria with no plea to others in queue. I didn't talk much cos I am pregnant and have zero energy to talk. It reached to a point that I couldn't bear any longer then I had to stand to approach the front desk officer and one of them told me afterall my parcel won't leave that day that I should wait. Imagine what nonsense! I still stood there she processed some other people's own I came before and added them to the deliveries leaving same day in order to reach in time. I wouldn't say I loved there services, they really need to be just and act accordingly. I held myself back from shouting and creating scene in the office cos it could be embarrassing for me. Summarily, I was among the last to be attended to and that's quite unfair. If there was a phone number to call I would have put a call across. Please look into this and tender apology to those who are ill treated. I won't recommend DHL Enugu again for this single act unless they change or change staff. Thanks
Comment
COMPLAINT #8226 - Customer Service Issues
SENDER
Olajumoke
I was sent a parcel from Lagos on Tuesday 13th of October, and its yet to be delivered. I called the customer care number I found online but the person was speaking in a language I don't understand. Please where is my parcel? The tracking number is 3708401200.
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COMPLAINT #7555 - Delivery Issues
SENDER
Ugwuanyi Obioma Annabel
Am suppose to receive a parcel sent by mimi hairs since 1st may 2020 but till now I have not gotten a tracking number let alone a call from you people.....this is not fair and professional.....am in Durumi close to living faith church by area 3 junction Abuja.....am really in need of that parcel please
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COMPLAINT #3090 - Delivery Issues