Jumia Kenya Complaints

Kenya - , Nairobi
(+254) 0700 000990
www.jumia.co.ke

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Consumer Complaints ( 2 )

SENDER
Salahdeen Jezzan
Sold me FAKE perfume
My wife ordered PERFUME online, delivery address was my office in CBD Town.
The item came to my office in the afternoon, and only manage to reach my home at 9pm. When my wife received the perfume, she realized it was FAKE.
I immediately called Jumia call centre 0700 000 990 but in was past 8pm close up time. I then sent an email via portal https://www.jumia.co.ke/contact/ stating the perfume received is fake and I intend to return it.

The following day I received a call from JUMIA informing me that I cannot return the FAKE perfume, on the basis that I should not have opened the box and I should have called them immediately.
There was no way, one could tell the perfume was FAKE unless and until she opened the perfume box.
I also tried by all possible means to contact JUMIA to immediately inform of our intention to return, by phone and email.
Still, JUMIA sent me an email informing I cannot return.

Comment
COMPLAINT #365 - Product Issues
SENDER
moraa Gasmir
poor service
i called jumia customer service and req assistance to place an order.
the agent picked wrong phone no and email adress .
6 days later i had not received my package .i have been asking for a reversal of my funds but am told mpesa system is down all through .its now almost two weeks they promise to call but nothing so far .
am done with jumia for good .
Reply by peter on 22 March, 2021
I buy 7 years from Jumia, 6,5 years FANTASTIS PERFCT and i was a happy buyer, The last 6 months the delivery in Mtwapa, is a disaster, I think its not the Jumia Shop, the problems are they have lots of workers who do not care for there job, and do there job like zombies, and are distroying the name of Jumia, Not all ofcourse, (some i know are good delivery boys), To recieve a payed item, gives you to much problems, Its also very difficuld to make complaint, did that 4 or 5 times, got answers but no solution, Only "sorrry" , Desperatly,i go now this way, I have ask Jumia costumcare for the mailadres in Nairobi to make the complaint, answer was: we do not know. I like to buy from Jumia,they have 100000e of things you cant buy in Kenya, JUMIA OWNER, i hope you read this and do something asbout it!!!
Comment
COMPLAINT #344 - Refund / Exchange Issues