MZE Pharma Complaints

Philippines - 419 Caniogan Pasig Pasig
+63 927 390 8700

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Consumer Complaints ( 2 )

SENDER
Gel Edoloverio
Hi, Ordered buy 1 take 1 party size pizza today , 09/30/2020, around 3:30 pm. I payed online as instructed within 15mins.got a text message confirming payment and delivery 4:08PM, says it will be delivered within 29 mins. @4:56 CSR call me, says theres an Address issue, so I said How can it be, bacause, I got the add from Google maps, and when you look it up we will have the same result. So I said it's almost an hour why are you calling me just now?

She said ill call you back pls keep your lines open. 10mins later Wala pa din, in short they wanted me to cancel para wla nang issue. Pero I insisted, good thing about the maanager of Maybunga C.Raymundo Via Marie Diaz, took the initiative made a decision to take on the order reversed the Payment, and simultaneously saved the day. I really commend her for a job well done.
Comment
COMPLAINT #6873 - Customer Service Issues
SENDER
Gel Edoloverio
I am a regular at this branch, even if I'm from Pasig I come here, bec I find it convenient. Kahit malayo. I am aware of the cutoff time which is 3, so I came in 15 mins to 3, simultaneously this dou of Bryan Buhatin and a girl, said ,e3 pm na po cut off na" so I calmly asked for the time, girls said 3pm Po cut off, I said I know that that's why I came here b4 3pm, my watch says 15 to 3, you said cut off is 3, so I think I am entitled to be served by you guys. bRyan said" Dami Kasi namin papadala e, I said I don't have a prob with that, that's your job. Jaya ako magpapdla,in short they tried to shoo me away pero I insisted I was on time, I took a vid of our conversation. Bec at this point they asked me na to come back early the next day, and went down to cge 4pm na lng balik k sir? Sabe ko Kung 4 pm ako ma serve di San Ng punta ako Ng 4pm, e Alam ko nga time dito e. Still insisted not to serve me, in this time of pandemic every client is important. But these to manage to tell another poor customer na cut off na ,balik ka buaks. It could have been the sales for that day. Hinde asset to maga Tao nyo, laiability!
Date is Aug.29 2020 3:30 pm
Comment
COMPLAINT #5819 - Customer Service Issues