NEDBANK ( GLEN ACRES ) Complaints

I have been going to Nedbank at Flora Centre for more than 6 Months to reverse the same debit order I have made an affidavit that I have never ever taken a loan from inbridge or just bridge they seem to change their name every couple of months I was there on Monday the lady- in one of the office I didn't take her name also white lade - promised to reverse it and said it would be in my bank account on Tuesday there is usually a white teller that does it and it reflects immediately it didn't show yesterday I went and queried it at Nedbank and they told me it cant be reversed I showed them the letter I wrote to Nedbank and the affidavit from the police to say it is fraud - my salary gets paid in there - I have never had this problem of them not reversing but going back every month is a hassle -

On Monday, 14 September I used one of the NEDBANK ATMs in Gateway Mall. I withdrew R600. As I took out my card (Huawei incentive card), The money went back into the ATM.Teller Bernie logged the query. She is an absolutely unhelpful incompetent teller. I had no communication from the branch and after calling the service center they advised,all the branch was supposed to do was check if the ATM had overage and return my money. I've called the bank on numerous occasions and Bernice refuses to take my call including the managers. To date, NO EFFORT HAS BEEN MADE FROM NEDBANK GATEWAY.

CARD COLLECTION WAITING TIME MORE THAN AN HOUR IN THE MORNING DURING THE WEEK. THIS IS RIDICULOUS IT SEEMS THERE IS ONLY 3 OR 4 TELLERS ON DUTY HAVING TO SERVE ALL CLIENTS, INQUIRIES, COLLECTIONS, DEPOSITS ETC. IF YOU DO NOT GO AND ASK WHEN YOU WILL BE ASSISTED YOU JUST NEED TO WAIT INDEFINITELY.