Nike South Africa Head Office Complaints

I bought a pair of sneakers on the 28th of may at studio 88 and the shoes already look like I bought them 2 years ago and the quality is just very poor and uncomfortable.

We bought a Nike Air Airforce 1 pair of shoes from sport scene Fourways mall last week Saturday - by Tuesday the show was tearing away in the side. We’ve never had issues with Nike before - I would like the shoes to be replaced. My son saved his pocket money to buy this pair at R1999 99. I will be going back to sportscene Fourways Mall today.

I own two pairs(blue & black) of Nike 720 airmax and the air bubbles popped on one shoe from each pair. This is really disappointing and I can't even have them repaired

am very disappointed of the treatment I received from one of your employees by the name of Lesiba at East Point Boksburg Nike outlet yesterday. His attitude and the low level of customer service. Very disappointing.

I came to purchase a pair of sneakers for my daughter.They had 40% off on special.I approached him seeing he was a staff member.I asked 40% of R769 he looked at me and laughed at me and started speaking in a language I didn't understand. I told him i didn't understand. He started laughing again as if I was stupid. Very sad and disturbing see employees like that. He's name was Lesiba. I ended up not buying anything cause I was extremely upset.

Very sad

Bought Nike Air 270 around 11 months ago, did not wear it much as we had Covid and was on lockdown. probably around 10 times. bubble deflated, called Nike SA head office no answer was at the head office no assistance. need assistance on what to do next?

To whom it may concern,
I have a Nike Air Force 1, and the nike print and logo is peeling off. I have this sneaker for 3 months only and i hardly wear them. This comes as a concern to me because my previous sneakers i had this has never happend so its dissapoints me deeply..infact i felt embrassed because it seemed like a fake Nike sneaker for this to happen to my sneaker.

Very dissapointed

My right bubble popped after 6months of ownership. I contacted Nike.com who gave me the number for Nike SA JHB. I've tried calling multiple times to no avail. The automated voice keeps saying that I should call during working hours during the week. Which I did !!!! This is becoming really frustrating as I've been a loyal customer to this brand for over 10years and its really dishearting and disappointing to be treated this way. Please give me advice as to how this issue can be resolved.

I purchased a Nike Air Force one white from superbablist the first pair came with visible glue on top sides and buldge of glue on the front and bad stitching on the one shoe they then replaced only for that to arrive with some glue as well this time the one shoe at back the block is squeue and very visible very dissapointed and terrible experience Nike needs to do better quality checks before sending to stores

SA shotput champion, under 15 cannot find shotput shoes in South Africa - size 12 or 12.5 (Men). Has to be smooth underneath.
Kindly advise where we can find a pair urgently.

Why is it that the nike slipper breaks in front. Here by the sides of the shoes. The slippers are so expensive and you can only wear it for a few months before it tears.

Hi. I purchased my Zoom Pegasus 37 in July and have run about 500km. I weigh 50kg and run 5 to 8km at a time. My shoes are completely worn out. The soles have lost their springy feel and are thin and soft.

I purchased my daughter the white Nike superfly elite track spikes from Boksburg East rand mall store beginning of 2020, she has been training in it but due to it getting wet from rain the Nike badgees on the spikes are coming loose and it looks horrible. I can't get hold of anyone to assist me, iPhone the Boksburg branch themself with no answer all day and even head office I stayed on the line waiti f for someone to assist

This is really unacceptable, you pay so much for a pair of shoes and then have so much hassle to try and return it

Why is it not OK to use Native-American images in sports logos in the USA, but it is OK in South Africa? Is this another case of hypocritical and unconscious bias?
As noted in the website for National Congress of American Indians (https://www.ncai.org/proudtobe) you start to see why there are blatant blind spots in recognizing how South Africans of color use images that are disrespectful and perpetuate negative stereotypes.
Such is the case with the logo for the football club in South Africa, Kaiser Chiefs, who use a logo that is similar to those such as the Washington Redskins, Atlanta Braves, Kansas City Chiefs, Cleveland Indians and Chicago Blackhawks, which are among several American sports teams that still use Native American slurs or imagery that have long been described as racist.
Sponsors of such clubs in the USA, such as Adidas have agreed to work with the clubs to change the club names and logos, yet in South Africa there is an absolute denial that Kaiser Chiefs use of the American Indian ‘Chief’ logo is demeaning or racist whatsoever. The hypocrisy is quite stark, given the EFF’s recent outcry over an advert used to promote Unilever’s shampoo brand called TREsemmé in Clicks stores and the subsequent protests surrounding the alleged ‘racist’ advert which referred to black women's hair as "dry, damaged and frizzy" while labelling white hair as "normal".
So, the questions remain as to what the Club (Kaiser Chiefs) and their local and International sponsors, such as Nike, Toyota, Vodacom, Supersport, Black label, Medshield, Protours, Kaelo will do. How will Kaiser Chiefs and the sponsors redress this?
If there is ever to be consistency with calling out racism, surly the Kaiser Chiefs brand and logo need to change, otherwise the hypocrisy will just remain.

My husband purchased a sweater and track pants My husband purchased a sweater and track pants from the Nike store in the East Rand branch about 2 weeks ago. The fitting rooms were closed which was understandable. When we got home as we live in JHB North, the track pants was pulled and you could see it was a reject on the item and today we got a chance to go back to the store and also cause we was advised we have 60 days to return the item. The manager assisted me outside the store and I was not allowed to even go inside and be treated like a proper customer, she was absolutely rude (Deon Mthethwa) if I remember her surname correctly, and said she cannot take it back and was giving me, the customer attitude infront of other customers. Is this how your staff are trained to handle customers? I need clarity on this because the pants was not worn at all, only when he got home to try it and then he showed it to me and packed it away in the cupboard and said we will return it when we go back to the store! I need someone senior to contact me because this is not customer service and as for that manager she needs to be dealt with for her arrogant attitude and no sense of customer service skills! from the Nike store in the East Rand branch. The fitting rooms were closed which was understandable. When we got home the track pants was pulled and you could see it was a reject on the item and today the manager was absolutely rude and said she cannot take it back and was giving me, the customer attitude infront of other customers. Is this how your staff are trained to handle customers? I need clarity on this because the pants was not worn at all, only when he got home to try it and then he showed it to me and packed it away in the cupboard and said we will return it when we go back to the store! I need someone senior to contact me because this is not customer service and as for that manager she needs to be dealt with for her arrogant attitude and no sense of customer service skills! I also need a solution for this pants because it was not a cheap item and my husband cannot use it because as time goes by the stitching is going to open up, so please advise.

Myself, my husband and our 2 six year old children visited Nike Factory Store on 2 September 2020. This is the 5th complaint on different platforms and Nike is just nor responding. I am a left limb amputee above knee and I walk with a prosthesis. I left my crutches at home as I struggle with the prosthesis and needed to exercise without them as I have my husband for physical support. When we went to Nike in Access Park Kuilsriver to get 2 tracksuits and 2 pairs of takkies, it was storming outside and the queue was very ling. My husband went to the security to tell him that I am disabled and if we can enter as I can't stand for too long. He advised that we leave our 2 small children in the car. My husband stood in the queue while I was waiting with the children in the car. I was so frustrated afterwards by his answer and told my husband to wait in the car while I speak to the manager. I had to wait for 10 min outside in the rain in pain to speak to the manager. When I finally entered the store, the manager had a snotty attitude and told me that I am allowed alone in the store and my husband had to wait in the queue with the children. I was so shocked and told her that I needed his assistance in the store with my fittings. She said I'm not in a wheelchair and I can wait for him in the store when I'm done. I normally lean on him when I get back pains and he usually assist me with fitting on shoes. She said they deal with alot of customers like me and treats them the same. We all have different cases. She gladly wrote her name an head office number on a page and just did not care. I was so humiliated by her response and went to my husband in tears. He had to go to the back of the queue. I refused to enter the store or to shop there. I had to wait over an hour in the car with the children. This left such a bitter taste in my month and we are regular shoppers at Nike stores.

My husband is refusing to shop at Nike until this is resolved.

I tried to contact Nike headoffice in JHB. If you choose a option on the line, you are automatically cutt off. No email address provided either. Trying to find out about stock of Nike Air Force 1 low cutt shoe. Bought shoes from Cross Trainer Tyger Valley and wanted to exchange for smaller number. Manager said that he ordered from JHB, but apparently this is not possible. So not been told the truth. After 2 months realized that this will not happen. I have a very disappointed daughter.

Your voice prompts do no work at all. The automated telephone system does not respond. The system even asks “are you still there”? Yet it does not respond