RAWSON PROPERTIES - HEAD OFFICE Complaints

Good Day
The poor service and lack of communication for my exit from Rawson has been absolutely appalling.
I have escalated the matter with urgency to Judy Pick. However the administration lady (Andrea Lovell) has still not made any form of contact with me. Even after numerous follow ups made by me!!

i have withdrawan from Rawson and leasing directly with the landlord. I have since February paid directly my rental to the landlords bank account and the admin lady is fully aware of the transition.

I was informed since the 25/02/2021 that my deposit plus the interest would be paid but this has not been done until today. Please refer to the emails attached.

i am now very furious as there has been ample time to have this resolved! all i want is my deposit and interest paid out to me no later than today 06/04/2021 and the interest up until todays date! The payment should be made to the landlords bank account as per my conversation with Judy Pick.

I want a details statement sent to me as well for the deposit as well as the interest incurred until the payment date!

The consistent poor assistance and no communication from the administration lady (Andrea Lovell) has been frustrating.

I want this resolved as today as there has been enough time since 09/03/2021 for this to be resolved. if no contact is made today i will take this to the tribunal offices or wherever

Please treat this as an urgent matte, as i will escalate this higher if need be.
--
Kind Regards,
Narusha Roman

It has been now more then 1.5 years and the company wich is Rawson properties located in Maccassar is owing me money on rent not received for wich the tenant actaullly paid, but i was led to believe the tenant is not paying. Upon futher inquiring of this it was discover that the employee was stealling the rent money and I was made promises by said employee manager that this would be corrected, but i need to allow her time to settle this. A payment was made a few months later on the outstanding rent owned to me, but since then i did not received the rest of the money owned to me and i've tried again on a number of times with no respons. I've contancted the Manager Adelaide Wildschut - <adelaide.***@rawson.co.za> via email, but never seems to get a response from her. I've been patient long enough and feel that this manager/owner is dealling with this unprofesionally and should pay the money owned to me and on top of this i need to make alrternative arrangement to deal with the lost of income.

i signed a lease with Rawson Ottery in March, had my bin stolen end April. To date no positive feedback from Rawson on when we will receive a bin. Agent sometimes responds to me a week or 2 later. i get no spreadsheet showing payments for water bill, only a statement every 4 months stating how much is due. I have emailed and whatsapped asking for the owners number so that i may speak to him personally and still no feedback. When i have maintenance issues relating to the condition of the place it takes more than a month for them to send someone out. The service has been this bad from day 1.