A DISGRACE - DO NOT USE - Rather go by donkey! - Consumer Complaint for Translux - Head Office

My adult son finally boarded a Translux bus in Plett destined for Cape Town today, 16 Jan 2018. The bus never arrived on time, in fact it was 2 hours late. After being very patient for far too long I decided to attempt to call TRANSLUX. I struggled but finally got through. During the 14 calls trying to get info, I received nothing but bad attitude, bad service & no information as to where the bus was, where it was coming from or the correct info as to why the delay. One lady basically to be grateful she called me back, even though she had no idea as to where the bus was. On my last call with Translux a lady said the bus was stuck in Plett traffic. Really??? Plett has no traffic & the bus comes directly off the N2 into Shell Ultra City. We waited & waited..Eventually I spoke to a bus driver from City to City who told me the bus was broken down in Storms River. When the bus finally arrived, the driver was disgustingly rude, never said "Hello" or apologised for the delay. He never got off his seat or offered to put my sons bags in the hold/baggage area. The bus was very full but there were seats available in the front so my son politely asked him if he may sit there. The driver rudely replied that he must sit where he is told & that the front seats were for people with no legs. My son had to leave his luggage at the front of the bus & is now sitting at the back, without any view of his bags. When I asked the bus driver what the reason was for the 2 hour delay he said "roadblock". Really? All the other busses coming from that direction seemed to manage to arrive at Plett Ultra City on time! I was then told to step down off the bus & the door was closed in my face. I pray that my son arrives safely in Cape Town with his luggage.
TRANSLUX IS A DISGRACE & HAS NO IDEA ABOUT CUSTOMER SERVICE & SATISFACTION. THE STAFF ARE A JOKE & RUDE BEYOND BELIEF. CLEARLY NO TRAINING RECEIVED ON CUSTOMER SERVICE & BASIC MANNERS.

In future, if there is no other bus service available other than Translux, I would rather choose the option of travelling by donkey.

SHAME ON YOU TRANSLUX!!!

PS I tried to contact Translux's Head Office by using the number on the website but the number no longer exists!
Awesome service - NOT!!!