Translux - Head Office Complaints

Meant to be travelling by CitytoCity at 23h55pm on the 26th May 2021.Bus late by 1.3hr arrived at 01h30.When kept on asking at the office he said they are not pocking up their phones.Travelling from Bloemfontein to Mthatha.Driver is not a nice person and giving us attitude and being rude.No apology or sense of urgency.The way he answers is very appauling.

I bought a ticket at Bosman Station on the 3rd of May and I swiped for my ticket.. now I received a notification on sartuday that you people deducted money on my account again and my bank also confirmed they money was deducted by Translux... 0lease make me understand why? I am going to lay charges against you people for fraud because I don't even understand how you got my card details and who authorized the payment.. please pay me back my money my contact details are ‪0784953020‬..

Looking forward to your response by the end of today.. or else I'm suing you people I've been calling about the matter but I'm not getting any assistance.. I want my R330 back to my account because I don't owe you people anything I don't know why you deducted my money.

Sent from my Huawei phone

please transfere back the money that you guys keep deducting on my account I want it back please.. how did you even get my card details yet I swiped when paying for your bus tickets.. I want my money back or I'm laying charges against this company.. you have the nerve of deducting my money after 5 working days of using your bus.. ndicela nibuyise imali yam masela ndini please

Hi,

I am currently on board one of your buses,and the seat behind me is infested with cockroaches. They are now coming towards where I am sitting,and I am getting very uncomfortable. I cannot take a picture, as the man behind me has come back.

This is very disappointing, and disgusting. I will no longer be using Translux as a mode of transportation, and will surely alert others as well.

Regards,
Sphesihle Gumede

On 2021-04-01 the bus was scheduled to depart from kokstad at 10:00 it was late and only arrived after 11:00 the delay was never communicated neither apology,we left kokstad as I was traveling to east London,on the way the bus had mechanical issues as a result we were changed to another bus at umtata,that served us no justice as the bus is still continuing to have mechanical issues and there hasn't been any communication this inconvenience has cost me time and money as I have missed my connection transport to my final destination and now I have to make emergency arrangements as the bus was scheduled to arrive at 16:55 and now the time is 18:00 still stuck on the road

I bought a bus ticket online on translux website but the page where I'm supposed to print the ticket after payment gives an error. This is bad service now I lost my money.

We were in a accedint in 09/08/2018 on the r102 tweni road because of a driver of a translux bus
Me and my children lost not only the only breadwinner of our household in that accident but also my husband and my children's dad since then up to date we did not even receive a phone call from translux asking us if we are okay
This is bad from translux

I have been waiting for the bus since 23;15 as per the bus ticket, have to be art work tomorrow morning,I have called the customer services line and no answer. What. Shityyy service. This was my first and last time using city to city buses

My child,Manelisi Naki,12 years old girl took a Translux bus, from Pretoria to Polokwane on 29/11/2020 at 1030. The child reported to the office that she doesn't know Polokwane so the driver asked to help. I discovered that the child was approaching Louis TRichrdt,I asked to speak to the driver several times and he refused until one passenger took the phone and told me where they are. I feel my child safety was compromised and was in danger. I don't know what was the driver ulterior thinking on going pass Polokwane with the child even though one passenger challenged his attention about the child passing bus stop.I know Translux staff for being helpful with clients who don't really know their destinations. Why did the driver go pass with the 12 year old girl? What was his intention? Are clients safe with Translux now? With all human trafficking,child killings,rape,etc.

I am extremely disturbed by this behavior. I am struggling to get to terms with such behavior.

Regards
Tiyo Mbelwana
0823451692/0836506067

I was nearly in a fatal accident Tonight.
One of your Busses drove on the N2 from Port Elizabeth towards Jeffreys Bay, close to Gamtoos.
There they overtook a truck on a sollid white line. Heading straight for me. I had to swerve out of the road past the yellow line, otherwise it would have been a head on coalition.
Please follow up on this because whoever is driving, is putting a lot of peoples lives in danger.

I booked return tickets for my son Oyintanda Tyalifrom Bloemfontein to East London and back for 27 February and 1st March 2020. The bus was canceled by the company and I was told to collect my refund at Bloemfontein tourism center. Whenever I get there it was closed until today somebody told me that office will never open again. I want my money and I tried calling 011 7743333 no response. Can someone help me. My contact number is 0788161637
Agrieved Nonkonzo Tyali

The bus to from Bellville CT to Cradock should of left at 6pm it is 9.20pm no bus and old people standing waiting from 5pm!
This matter should be taken to the Ombudsman and Media as this is a gross failure of service conditions and absolute disrespect of the customer! You should not be allowed to sell tickets or operate despite Dec traffic you should plan. Absolutely unacceptable and I will certainly be taking this matter to the highest office!

I have made an online payment for a bus ticket from Parys to Bloemfontein and back again. 9 December - 11 December 2019. Payment confirmed, but no ticket available to print out, trying to reach them the past week, I need a copy of my ticket.The confirmation of payment the bus driver does not accept.

I want my money back. I waited for the bus to fetch me on Friday but no bus ended up fetching me at wimpy kokstad I waited and waited, tried calling this customer care line no answer. I WANT MY MONEY see attach 3 tickets

My luggage was stolen from the bus at the bus stop due to the drivers negligence. He opened one side to offload another customer's luggage while the other side was left unattended. Thieves opened and ran off with two bags. This happened last year and I still haven't been compensated. All the number I was given are not in service. Even the ones I'm searching online, not in service. I was deployed and didn't have internet access when I was called by a lady named Sharon to ask me about that incident. The necessary paperwork from my side was done but they did nothing on their side

I am absolutely appalled by this, I booked my 15 year old son on the City to City bus on Monday, 7 Jan 2019, I received a call at 03:10 from a officer at the Plettenburg Bay Police Station that my son was put off the bus for smoking Dagga on the bus.

My son was on his way to Port Elizabeth to his dad, when he was accused of smoking dagga on the bus. I had to run around like a headless chicken using my last money I had left to book another ticket for my son from Plettenburg Bay to Port Eliabeth.

I had not spoken to my son I had no idea if he was ok or had anything to eat. I could only get a booking the evening at 10:15 pm on another liner, he arrived at 02:00 am in Port Elizabeth the Wednesday Morning.

In all this running around I had lost my cell phone and could not contact his dad at all to find out if my son was ok. Thank you to the police officers who looked after my son, he eventually arrived in PE safe but not sound. I was able to make contact with him today and his dad told me that he had to take my son to the hospital because your bus driver smacked my son! He apparently smacked him so hard that my son could not even talk properly and his throat was sore.

I will be laying a charge of assault on a minor as soon as you can give me the details of the driver on that bus. City to City Bellville Station to Port Elizabeth Greenacres. depature was at 17:40 arrival was at 05:30.

If you cannot give me the details of the driver I will lay a charge against your company.

And no dagga or dagga pipe was found on my son.

You can contact my husband on 0782225247 as I do not have a contact number at the moment.

I did not even receive a call from your company or the bus driver letting me know what is going on ! this is a 15 year old boy that was just left at the side of the road basically! in a town he does not know without any guidance, food, money or even a damn direction as to what he can do. Is this how safe it is to travel on your buses ?

I am so disgusted... City to City is the cheaper option ... is this why ?

Who gives your driver the right to assault my son ?

Contact me asap
Chantelle Kamfer
0782225247

Mrs Meyer were booked from Graaff Reinet to Pretoria on 7 January 2018 at 21.45. The bus arrived only at 2:00 on 8 January 2018.

There is absolutely no after hours number to contact to establish if this bus is going to pitch or not. I have tried several numbers and not one was answered.

NO COMMUNICATION to the passengers as to what the problem is. They stood there during the night not knowing if the bus is actually going to pitch. This is UNACCEPTABLE. The safety of Translux passengers are definitely not a priority, especially women and children.

Good day

I am on a Bus from PTA to Umtata via Queenstown. The bus has been at Fort for the past 45 minutes. The driver took a passenger on a different route now we are forced to wait for another bus so that the passenger can get on to the other bus. I have to be at work by 10 now this. Can you please do something. Bus number 4822.

On 04/01/2018 at King William's Town Translux station my blue spectacles fell from my hand bag under seat 29 & 30 without me noticing. The bus was from Pretoria station 16:45pm. When I noticed the lost glasses I went back to the station to ask the driver as the bus was going to East London. Was told that I would be contacted but was never contacted and the phone was always engaged. On 7th arrived back at Pretoria and asked for their assistance. The glasses were never found. Do you mean to tell me the people washing the busses did not find the glasses. The taxi industry seems to be more reliable and trustworthy with their customers. I will NEVER EVER use Translux again

on wednesday the second we stand on que for bus ticket from 5:00 line was long untill 8:00 no one bother to tell us buses to chiawelo and jhb are full,we had to figure out ourselves on que and the security just standing and gossipng with people.what kind of service is this and why treat people this way.a lot of us go to taxi stranded and no one bother to offer another bus to jhb.all they care is pretoria.