Lost spectacles - Consumer Complaint for Translux - Head Office

On 04/01/2018 at King William's Town Translux station my blue spectacles fell from my hand bag under seat 29 & 30 without me noticing. The bus was from Pretoria station 16:45pm. When I noticed the lost glasses I went back to the station to ask the driver as the bus was going to East London. Was told that I would be contacted but was never contacted and the phone was always engaged. On 7th arrived back at Pretoria and asked for their assistance. The glasses were never found. Do you mean to tell me the people washing the busses did not find the glasses. The taxi industry seems to be more reliable and trustworthy with their customers. I will NEVER EVER use Translux again