Stolen luggage due to drivers negligence - Consumer Complaint for Translux - Head Office

My luggage was stolen from the bus at the bus stop due to the drivers negligence. He opened one side to offload another customer's luggage while the other side was left unattended. Thieves opened and ran off with two bags. This happened last year and I still haven't been compensated. All the number I was given are not in service. Even the ones I'm searching online, not in service. I was deployed and didn't have internet access when I was called by a lady named Sharon to ask me about that incident. The necessary paperwork from my side was done but they did nothing on their side