City 2 City bus stopped in the middle of nowhere - Consumer Complaint for Translux - Head Office

Good day

I am on a Bus from PTA to Umtata via Queenstown. The bus has been at Fort for the past 45 minutes. The driver took a passenger on a different route now we are forced to wait for another bus so that the passenger can get on to the other bus. I have to be at work by 10 now this. Can you please do something. Bus number 4822.