RUDE RUDE CASHIER!! - Consumer Complaint for MAKRO - Head Office



SENDER
Aaliyah Mahomed
Cashier number 63.

I am appalled by the way this cashier spoke!
I have shopped at Makro for years! We have spent thousands with every purchase from you guys to have rude cashiers who don’t greet! And are lazy to get up off their chair to help paying customers! I greeted this cashier three times!!!with the most sour look on her face, I tried to execute every instruction this cashier was giving by telling me to take the big items off the counter and place the smaller items on. In order to do so I had to take off the bigger item so I could add the smaller ones. While doing so she told me to move the trolley closer to her which I did. While doing so she calls my husband to ask him “Does she understand English” right in-front of my face! Having already spoken to her in “English” letting my her know that my husband will be paying separately. so instead of her actually assisting me, my husband feeling very insulted at what he hears, he said to her “She understands English perfectly!, she probably didn’t hear you”my husband then took over and assisted me because I was so upset at what she said. She proceeded to scan our items. She was almost throwing the items down the counter in an aggressive way, I don’t usually complain about anything. But unacceptable, how can you run a business when your staff can insult customers like this?. I almost want to say I won’t be purchasing at Makro after this experience.
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COMPLAINT #14615 - Customer Service Issues
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