MAKRO - Head Office Complaints

I bought a TV from Makro Cape Gate 22 March 2021, two months later the TV stops working. 23rd of May 2021 I logged a call to report this to Makro Cape Gate of which they said it will take 2-5 business days for the technicians to come out and assess the TV. 2 Weeks later without any response from Makro we find out that the technicians has not been contacted because the day of purchase we used a temporary store card and they did not have the details of the actual card. When phoning they lied and said that the technicians had a back log. This is now 3 weeks later and still no technicians. I called to speak to Makro Cape Gate's manager who at the time was in a meeting and left my details for her/him to call back. No call was returned by the manager. Makro Cape Gate has no after sales etiquette and all that they are capable of is lying. Come and fetch your TV and either reimburse my money or provide me with a new TV. You have no ethics when it comes to returns in terms of the CPA. Your company should be reported.

I very unhappy about the services i re sieved from a Amanzimtoti store.
I went online to find Product ID: 000000000000188224_EA Livelekker Clip-on Eyelets and saw that the store had stock. I drove from Margate 110 Km to buy the item. I arrived at the store and was told they have 2 in stock and they do not know where it is. I ask for the store manager but his 2 IB was sent to help me. I have just waste my time.

The Centurion switchboard cuts all inbound calls before going to agent. All options terminate calls. Call number : 012-673 3800.

I have a 58" TB that should be repaired under warranty. Phoned almost a week ago to log the repair. Phoned everyday for the past week to follow up as the service provider have not contacted me, and Makro stated they will follow up. Today, they told me the employee never logged the service call, and I now have to wait for another aprox. 5 days for the service provider to repair the item.

I bought the pacer limited edition 4 weeks ago from Makro in Bloemfontein.The hoses are not enough for my swimming pool and I wanted to buy more hoses.I went back to Makro to buy more but I was informed by Andrew at that department that they do not sell those hoses there which is highly unsatisfactory.I also tried all other stores selling swimmingpool equipment but these specific hoses are nowhere to be found.This means that this pacer is useless to me.The hoses differ from all other hoses I have seen in that it screws in instead of clicking in.The fact that no such hoses are available means that this product is thus useless to me.I am of the opinion that you should assist me to get another pacer with hoses that will easily be available at most stores.If not I will be forced to take it up under the consumers Act.

Good day this is Mr Vava from mossel bay.I returned my kettle at Brackenfell store for repairs on the 29th April since then I have not hear anything about it will you please help me to find out!!my number is 0603767836...

Worst service every.
Order was placed 15/5/21 (#MAK3036351)
Packed 18/5/21.
Today 24/5 I phoned customer care to assist with my package and sorry she cannot assist me she will escalate Ref 1584909 they can only assist 2-3 working days.
If you cannot reach your deadline like you advertise 5-7 working days then cancel your service to your customer. Please learn from Take a lot or close your online service.

A default was reported on a 4 plate solid hob purchased from Makro Cornubia and Defy Call Centre had sent a technician on the 06/05/2021 to view the hob. The technician advised my mum that he had to order a spare part and said it would take 4 to 5 days. I have not been updated by Makro or Defy and I had to keep calling in to get an update on the progress of the part being ordered.
I am not happy with the service from Makro and Defy as I am on day 15 of not using the hob.
Every time I had called in, I requested the consultants to escalate my frustrations but have not received any response or feedback. Please advise.

Thank you

hi, I viewed a promotional item on the website a samsung 32 inch smart tv for R 3 499.00. I called customer service and was advised that Crown Mines has stock so I called to make sure that they do. when I got there around 2.30pm on the 13/05/2021, I went directly to the tv section and chose my TV and was assisted by Freddy Tawke who was very helpful but i had to wait almost an hour before my tv licence was verified because the poor guy had to run around for a copier to make a copy of my documents because none of the printers were working in the store. after he sorted it out then there was a problem that the makro card was on my husbands name as i did not have mine on hand so he had to run around again with my husbands I.D to make a copy. i was livid by then because it was almost 4pm so i got angry and asked to see the manager but the manager just ignored my request as a lady had called him and he did'nt respond to my request so she called him again and then it was after almost 15 minutes he came down from his office.
i told him that Makro sells printers in their store but the store does not have a printer that is working and the employees also complained that the manager is doing nothing about it. the manager Mavuso Sthembiso comes to me telling me that there is a glitch in the network so the printers are not working and this is a blatant lie because being a business woman i know that you don't need internet to make a copy so he is being incompetent in his job because he lied to the wrong person making me look like i am an idiot. i have computers, printers and office appliances all from Makro but even if there is not internet, you can make a copy so what kind of management skills does he have lying to customers. employees are just gathered in groups having a chat but nobody is there to assist customers because it just displays don't care attitudes to the customers, maybe the manager is just the same because he also ignored my request when i asked to see him. most disgusting service as this is the closest Makro to me but never again will i visit this store.

i was asked to come back if i was in a hurry but i had to travel 50km to get there so i eventually purchased the item and only left the store at 16h15 from 14h30.

To whom it may concern, 
Yesterday I came through to return an item purchased from your store on 27/04/2021. It was a Bennet Read heater R550. The Tevo guy WHO WAS AT RETURNS there insulted me and really disappointed me. As a regular customer of Makro, my account with you guys is R41000 and up to date never defaulted and I should have been a valued customer irrespective of whether i shop there every month or once in a year cause I am still a customer of yours. 
The Tevo guy came in and firstly informed me that it is passed my 14 day return date and will not be allowed to change the product, i then asked "please its only 15 days later that i am here to return the item cause i am busy and also have never had an issue returning any of my items with Makro", "plus i only took out the item to test it after the purchase date and realised it was not heating my room enough and R550 is a lot of money for something that is not doing its job" The guy then took out the item from the box and started examining it and then says i have tampered with the item, I said "it's impossible cause i only used the item for 2 hours saw that it was not working and placed it back in the box to return it". He still insisted that he cannot return the item. I AM ABSOLUTELY APPALLED THAT THIS TEVO GUY COULD ACCUSE ME OF SOMETHING THAT I DID NOT DO. EVEN AFTER ME TELLING HIM I DID NOT , AND ANYWAY WHY WOULD I, IF I'M JUST GOING TO BRING IT TO THE STORE TO RETURN
HE ALSO TOLD ME HE WAS A MANAGER WHICH I LATER DISCOVERED THAT HE WAS NOT. 
Still insisting that he cannot refund me cause the item was tampered with cause the screws where tried to be removed from the item (god knows for what i will remove screws from a new item when i can clearly just return the item if it doesn't work) i told him i want to see all the other products and how those screws look and if its the same i want my money back. We walked to the floor to the other items and it was exactly the same but THEN AGAIN THIS TEVO GUY INSULTS ME AND SAYS ITS NOT INFRONT OF OTHER WORKERS AND OTHER CUSTOMERS, SO I ASKED FOR A MANAGER OR ANOTHER TEVO GUY TO COME AND SEE THIS ITEMS BUT THERE WAS NO OTHER TEVO GUY ON THE FLOOR OR A MANAGER. 
THIS IS DISGUSTING, A WELL KNOWN STORE LIKE MAKRO AND TEVO TO TREAT THEIR CUSTOMER WITH UTTER DISRESPECT AND NONSENSE OF OPENING THEIR PRODUCTS WHEN IT WAS CLEARLY NOT THE CASE. THIS TEVO GUY JUST DID NOT WANT ME TO RETURN HIS PRODUCT (THIS TELLS ME ITS EITHER HIS COMMISION GETS REMOVED FROM HIM OR GOD KNOWS WHAT THE HELL FOR)
No managers on the floor to call when a customer needs help IN A BIG CHAIN STORE LIKE MAKRO. APPALLING, I HAVE BEEN INSULTED, DISRESPECTED AND MADE TO BE A LIAR INFRONT OF OTHER CUSTOMERS WHEN I AM A LONG TERM CUSTOMER OF YOURS THAT SPENDS 1000'S EACH MONTH IN YOUR STORE. 
I want this guy dealt with ASAP, no other customer should be treated this way again by this guy. 
Natashia - 8810110151085Contact no - 0813421399

My Kettle broke handle.I have taken it back to Makro after 2 days they told me that I have damaged it.Do I look stupic to break my Kettle.This is not acceptable and I wont rest until I get my money back.

Cashier number 63.

I am appalled by the way this cashier spoke!
I have shopped at Makro for years! We have spent thousands with every purchase from you guys to have rude cashiers who don’t greet! And are lazy to get up off their chair to help paying customers! I greeted this cashier three times!!!with the most sour look on her face, I tried to execute every instruction this cashier was giving by telling me to take the big items off the counter and place the smaller items on. In order to do so I had to take off the bigger item so I could add the smaller ones. While doing so she told me to move the trolley closer to her which I did. While doing so she calls my husband to ask him “Does she understand English” right in-front of my face! Having already spoken to her in “English” letting my her know that my husband will be paying separately. so instead of her actually assisting me, my husband feeling very insulted at what he hears, he said to her “She understands English perfectly!, she probably didn’t hear you”my husband then took over and assisted me because I was so upset at what she said. She proceeded to scan our items. She was almost throwing the items down the counter in an aggressive way, I don’t usually complain about anything. But unacceptable, how can you run a business when your staff can insult customers like this?. I almost want to say I won’t be purchasing at Makro after this experience.

Hisense has given Makro Springfield back the money for my defective fridge however Makro is giving me the run around to get my own money back!!
For months Makro Springfield has messed us around and not replaced our fridge that Hisense has already credited them for. They told us to purchase from another retailer and they will immediately collect the damaged fridge and refund us in full the next day via credit card.

THEY NOW STATE THEY ARE UNABLE TO COLLECT THE FRIDGE AND REFUND US. WE ARE NOW OUT OF POCKET R15 000 AND SITTING WITH TWO FRIDGES!

The below hellopeter post from 8 April 202 refers:
https://www.hellopeter.com/makro/reviews/incompetence-and-poor-service-at-makro-springfield-3453080
"We purchased a Hisense fridge from Makro, whilst still under warranty the water dispenser started leaking and as Hisense was unable to repair the issue they provided a credit to Makro Springfield. We went into the store (Feb) and filled in all the paper work, wasted alot of time with the salesman (Shane) who told us the fridge will be delivered in the week and we will actually be getting a cash refund as the fridge is currently on promo (28 Feb). Mid week he calls to say there is a delay and it will be delivered within 2 days. Thereafter I had to continuously call, only to be led on that there is a delay but it will be resolved. Eventually got hold of the makro buyer (Nondu) who said that she does not know why Shane told me this because she made it clear to him that they will not be getting stock! This being after 2 or 3 weeks of being led on. The store did not have stock of any suitable fridge in the same category at the same price as my credit. They then suggested I take a demo at a more expensive price then what I was supposed to be getting a brand new fridge at! Today I go to the store and the lady in returns (Pracilla) tells me that the 30 day credit period is expired and I should go immediately and choose another fridge or let them collect my fridge and thereafter come in for a refund. How did my credit expire within 30 days ? How is the fact that their sales team is useless my problem? So now I'm expected to let them first collect the fridge, have no time to choose another fridge from any other store before i receive the money to actually purchase a replacements! She was being insistent and continued to say that she cannot help me, I must go back to Hisense myself and ask for an extended credit period and any other issues I must take up with sales. Unfortunately the sales manager has been busy, could not see us while we were there twice today, did not take any of our calls all day. This is poor service from such a big company! After calling Hisense, I was told that Makro did not even send them the required paper work and that they don't know why makro would tell me that the credit expires after 30 days! Your employees obviously are unable to communicate with each other or provide customers with any satisfaction! I still have no resolution from Makro and I am quite tired of the run around that I have to go through despite spending the money at what's supposed to be a big reputable company. "

I was informed by the staff member when buying my fridge it will be delivered the monday it is now the 3rd day since my purchase and when i call for the store to query i receive no help pathetic customer service

I have been trying to make a purchase for over a week now, however struggling with my password.

Customer care number is forever busy, when i finally went through the lady i spoke to put the phone down on me.

Your customer care sucks...... This is so low for a big company like Makro

I purchased this cellphone in March.It turned on fine so I was alright with it however it was a gift so 19 days later my daughter got data & time to download a game. The game was light small download it played a few seconds then shut out the game. I thought I could return it for another phone however I could not...I had to hand in a phone less than a month old for an assessment that meant another 10 to 14days ...I had to then I waited then finally collected it again Yet once again the phone cannot play a small game. It was for my daughter it was R1500 I am not rich but I'm still still sitting with a phone that Makro Springfield refuses to refund I even suggested a credit not But that too was turned down...I cannot afford to buy my daughter another phone and if I wanted a second hand phone I would went to a pawn shop...Is this fair at all

On Sunday the 25th of April 2021 my daughter went to Makro Wonderboom to do a purchase on my wife's Makro credit card with a permission letter from wife that she is giving her permission to do a purchase on the card on her behalf. My daughter also had my wife's ID card with her confirming her ID number on the letter. A lady by the name of Sharon Makhubela then refused to assist my daughter with a managers number and told her that she is committing fraud. I would like to state that this lady doesn't know the definition of fraud and that her unprofessional conduct towards Makro customers. My wifes Makro credit with Makro is in a good condition. My wifes deatils are as follows Mrs. S.M. Eksteen ID 7102080096089 Makro card no 17116812.

We bought a TRIMTECH lawnmover at Cape Gate MAKRO with a year guarantee.

We took the lawnmover back, as it is intermittent.
They took the lawnmover in for repairs, a day later, they called back saying that it would costs us R1200.oo to repair the lawnomver, EVEN THOUGH its still within the guarantee/waranty period.
They claim that the part that was damaged, is not covered.
This is not right.
What about the consumer protection act?
We complained, yet, no-one is assisting us.

I bought Chicken polony at Makro Port Elizabeth on Saturday. I opened it this morning for lunch for myself and kids. When I tast the product it was sour myself and my husband is very cross now the children had to eat it at school this is not the first time this is happening first the milk now this. We are regular customers. Hope you get back to me coz we going to take this futher.

I bought a TV from Makro Crown mines in Nov 2020. the TV just stopped working and is still under warranty, Makro took 5 days to report it to Samsung and handed everything over to me to follow up on as if i work for Makro.
my TV is still not sorted and no follow ups were done. i am very disappointed for wasting my time and money at makro. i will be going forward buying my electronics from Game.

Makro has not once called me and asked if anything is resolved