Turn around 3 days. but still "employee" never logged call?! - Consumer Complaint for MAKRO - Head Office

I have a 58" TB that should be repaired under warranty. Phoned almost a week ago to log the repair. Phoned everyday for the past week to follow up as the service provider have not contacted me, and Makro stated they will follow up. Today, they told me the employee never logged the service call, and I now have to wait for another aprox. 5 days for the service provider to repair the item.