Huawei Y5 - Consumer Complaint for MAKRO - Head Office

I purchased this cellphone in March.It turned on fine so I was alright with it however it was a gift so 19 days later my daughter got data & time to download a game. The game was light small download it played a few seconds then shut out the game. I thought I could return it for another phone however I could not...I had to hand in a phone less than a month old for an assessment that meant another 10 to 14days ...I had to then I waited then finally collected it again Yet once again the phone cannot play a small game. It was for my daughter it was R1500 I am not rich but I'm still still sitting with a phone that Makro Springfield refuses to refund I even suggested a credit not But that too was turned down...I cannot afford to buy my daughter another phone and if I wanted a second hand phone I would went to a pawn shop...Is this fair at all