hi, I viewed a promotional item on the website a samsung 32 inch smart tv for R 3 499.00. I called customer service and was advised that Crown Mines has stock so I called to make sure that they do. when I got there around 2.30pm on the 13/05/2021, I went directly to the tv section and chose my TV and was assisted by Freddy Tawke who was very helpful but i had to wait almost an hour before my tv licence was verified because the poor guy had to run around for a copier to make a copy of my documents because none of the printers were working in the store. after he sorted it out then there was a problem that the makro card was on my husbands name as i did not have mine on hand so he had to run around again with my husbands I.D to make a copy. i was livid by then because it was almost 4pm so i got angry and asked to see the manager but the manager just ignored my request as a lady had called him and he did'nt respond to my request so she called him again and then it was after almost 15 minutes he came down from his office.
i told him that Makro sells printers in their store but the store does not have a printer that is working and the employees also complained that the manager is doing nothing about it. the manager Mavuso Sthembiso comes to me telling me that there is a glitch in the network so the printers are not working and this is a blatant lie because being a business woman i know that you don't need internet to make a copy so he is being incompetent in his job because he lied to the wrong person making me look like i am an idiot. i have computers, printers and office appliances all from Makro but even if there is not internet, you can make a copy so what kind of management skills does he have lying to customers. employees are just gathered in groups having a chat but nobody is there to assist customers because it just displays don't care attitudes to the customers, maybe the manager is just the same because he also ignored my request when i asked to see him. most disgusting service as this is the closest Makro to me but never again will i visit this store.
i was asked to come back if i was in a hurry but i had to travel 50km to get there so i eventually purchased the item and only left the store at 16h15 from 14h30.